VivaNova / Legal
VivaNova Terms of Service
Effective Date: 9/18/2026
Last Updated: 9/18/2026
Welcome to VivaNova.
These VivaNova Terms of Service (the “Terms”) are entered into between you and Beijing Second Dream Technology Co., Ltd (北京第二梦科技有限公司) (“D2eam,” “we,” “us,” or “our”). These Terms apply to your download, installation, access to, and use of the VivaNova game, account services, official website, and customer support services (collectively, the “Services”).
By downloading, installing, registering for, logging into, or using the Services, you acknowledge that you have read, understood, and agreed to these Terms and the VivaNova Privacy Policy. If you do not agree to these Terms, please do not use the Services.
1. Operator
Operator: Beijing Second Dream Technology Co., Ltd (北京第二梦科技有限公司)
Contact Email: contact@d2eam.com
Business Address: A139, 1st Floor, Building 106, Lize Zhongyuan, Chaoyang District, Beijing
2. Age Requirements
VivaNova’s online Services are available only to users who are at least 15 years old.
With the permission of a parent or legal guardian, users under the age of 15 may use offline guest mode only. They may not register for or use an online account, cloud AI features, in-game purchases, the online store, or any other online features.
Users who are at least 15 years old but have not reached the age of legal majority in their place of residence should review these Terms together with a parent or legal guardian and obtain their consent where required by applicable law. A parent or legal guardian who permits a minor to use the Services should supervise the minor’s account activity, purchases, and use of cloud AI features.
Official VivaNova playtests are open only to applicants who are at least 18 years old. Falsely reporting an applicant’s age may result in rejection of the application, restrictions on account features, or removal from the playtest.
3. Accounts and Login
Certain Services require you to create or log into a VivaNova account. You may link your account using supported third-party sign-in services.
You must:
provide truthful and accurate age and account information;
properly secure your device and third-party sign-in accounts;
not sell, transfer, lend, or share your account;
not use another person’s account or allow another person to use your account to circumvent restrictions; and
promptly contact us if you discover any unauthorized access.
You are responsible for activities conducted through your account, except for unauthorized activities caused by D2eam’s failure to implement reasonable security measures.
Offline guest mode does not require an online account, and game progress may be stored only on your device. Deleting the application, clearing its data, replacing the device, or damaging the device may result in the permanent loss of local save data.
4. Game License
VivaNova is licensed to you, not sold.
Subject to your compliance with these Terms, D2eam grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable license to use VivaNova for personal, non-commercial entertainment on devices that you own or control.
Unless expressly permitted by applicable law or expressly authorized by D2eam, you may not:
copy, sell, rent, distribute, or commercially exploit the game or its assets;
reverse engineer, decompile, disassemble, or attempt to extract source code;
modify the game’s executable code or introduce unauthorized code;
circumvent account, age, payment, security, or other technical restrictions;
use cheats, bots, automation tools, or unauthorized software;
intercept, falsify, or manipulate communications between the game and its servers;
operate unauthorized servers or emulate online Services;
scrape, mine, or extract game data in bulk without authorization; or
remove copyright, trademark, or other proprietary notices.
These Terms do not restrict any rights that cannot be excluded under applicable law.
5. Cloud AI Features
Cloud AI is an optional paid feature that must be actively enabled by the player. It consumes AI Points in accordance with the rules displayed in the game.
The feature processes gameplay data necessary to provide the relevant gameplay experience. For information about how such data is processed, the third-party AI service providers involved, and any international data transfers, please refer to the VivaNova Privacy Policy and the notice displayed when the feature is first enabled.
AI-generated content may be inaccurate, incomplete, repetitive, inconsistent with previous gameplay events, or different from what the user expects. Such content is provided solely for fictional entertainment and gameplay purposes. It does not constitute medical, legal, financial, psychological, or other professional advice, and users should not rely on AI-generated content when making real-world decisions.
Users may use real names in private gameplay or create characters inspired by themselves or other people. However, users must not use these features to commit fraud, impersonate others, harass, threaten, defame, invade privacy, or engage in other unlawful conduct. Users must also not create sexualized, exploitative, or degrading content involving minors.
Please do not enter unnecessary contact details, identification numbers, financial information, medical information, or other sensitive personal information into game fields that may be processed by cloud AI.
Cloud AI depends on internet connectivity, servers, and third-party technology services. If a request fails or a billing irregularity occurs, users may contact customer support. We will investigate and address the matter based on the actual processing result, applicable platform rules, and applicable law.
6. Purchases and Virtual Tokens
VivaNova offers Greenback and AI Points.
Greenback may be purchased through authorized payment channels and used for eligible VivaNova digital content or Services. AI Points are obtained through an irreversible conversion of Greenback and are used for cloud AI features.
Greenback and AI Points:
do not expire;
may not be transferred between users;
may not be sold or redeemed for cash;
are not legal tender or financial accounts; and
have no value outside the VivaNova Services.
Before a purchase is completed, the game will display the relevant item, price, or conversion amount. Users must obtain authorization from the holder of the payment account before making a purchase.
In-app purchases and refunds are subject to the rules of the applicable payment platform, including the Apple App Store and Google Play, as well as applicable law. Unless otherwise required by applicable law or platform rules, tokens that have already been used are non-refundable, and completed conversions from Greenback to AI Points cannot be reversed.
If a refund, reversal, chargeback, or unauthorized transaction occurs, we may deduct the corresponding tokens or digital entitlements. If fraud or payment abuse is suspected, we may restrict the relevant purchasing or account features while an investigation is conducted.
Purchases, conversions, refunds, reversals, and chargebacks will be handled in accordance with the rules displayed on the purchase page, the rules of the applicable payment platform, and applicable law. Following a valid refund, reversal, chargeback, or transaction correction, D2eam may adjust the virtual-token balance or digital entitlements associated with the relevant transaction.
7. Local Saves and Game Data
Some or all VivaNova game progress is stored locally on the user’s device.
Users are responsible for protecting their devices and local save data. D2eam is not responsible for local data lost because the application was deleted, its data was cleared, the device was damaged, the operating system processed the data, or the user took another action, except where otherwise required by applicable law.
VivaNova supports content imports only through formats and systems expressly approved by us. Unauthorized content must not contain or execute code, inject scripts, modify the game program, access device permissions, connect to unauthorized servers, or circumvent account, age, or payment restrictions.
8. User Content, Screenshots and Videos
8.1 User Content and License
“User Content” means content that a user uploads, publishes, shares, sells, or sends through features provided or approved by D2eam. User Content may include CC, Mods, models, textures, animations, text, names, configurations, images, screenshots, screen recordings, feedback, and other materials.
Users retain all rights they lawfully hold in their User Content. Uploading or using User Content does not transfer ownership of that content to D2eam.
To provide and operate the relevant Services, users grant D2eam a worldwide, non-exclusive, royalty-free, sublicensable license to store, reproduce, convert the format of, display, distribute, make available for download, technically adapt, moderate, and provide customer support for User Content to the extent reasonably necessary. This license does not affect a user’s right to receive applicable earnings under separately published creator-earnings rules.
After a user deletes or delists relevant content, D2eam will stop publicly displaying or selling the content and will stop making it available for new downloads, except where:
retention is necessary to comply with legal obligations, process complaints, or resolve disputes;
the content has already been lawfully downloaded by other users and must remain available for their continued use;
the user has separately authorized D2eam to use the relevant content; or
backup or technical processes require a reasonable period to complete deletion.
Users are responsible for User Content that they upload, publish, share, or sell and represent and warrant that:
they own the relevant rights or have obtained sufficient authorization from the rights holder;
the content does not infringe any person’s copyright, trademark, patent, privacy right, portrait right, right of publicity, or other lawful right;
the content does not contain malware, unauthorized code, or other material that may harm the Services or users’ devices;
the content complies with applicable law, these Terms, and any other applicable rules; and
where the content includes the name, photograph, likeness, voice, or other identifying information of an identifiable real person, the user has obtained all necessary authorization or otherwise has a lawful basis for using it.
Users must not upload real photographs of minors for character or content generation. Users must also not use the name, photograph, or likeness of a real person to create sexualized, degrading, fraudulent, harassing, or misleading content.
8.2 Screenshots, Videos and Fan Content
Users may create and share screenshots, gameplay videos, livestreams, reviews, fan art, and other non-commercial fan content featuring VivaNova content.
Users may also receive advertising revenue, channel-subscription revenue, or similar revenue ordinarily offered by video or livestreaming platforms. However, users may not:
sell or distribute the game itself, User Content, or models, textures, music, code, or other assets extracted from the game as standalone files;
imply that they are officially authorized, employed, sponsored, endorsed, or partnered by D2eam;
use VivaNova, D2eam, or their respective names and logos in an unlawful, deceptive, confusing, or misleading manner;
infringe the lawful rights of other users, creators, or third parties; or
violate applicable law, publishing-platform rules, playtest agreements, or confidentiality obligations.
When recording or publishing screenshots, videos, or livestreams using CC, Mods, or other content created by another creator, users must also comply with any licensing conditions lawfully published by that creator.
8.3 Intellectual Property Complaints and Enforcement
User Content is independently provided by the relevant user and does not represent D2eam’s views, verification, approval, endorsement, or warranty.
The fact that content can be uploaded, displayed, downloaded, or sold does not mean that D2eam has verified its ownership or legality. D2eam may not individually verify the copyright or other rights status of each item before it is published.
To the extent permitted by applicable law, D2eam is not responsible for a user’s unauthorized uploading, publication, sale, downloading, or use of relevant content. This does not affect D2eam’s obligation to take legally required action after becoming aware of specific infringement or unlawful conduct.
A rights holder or its authorized representative who believes that User Content infringes its lawful rights may submit a complaint to contact@d2eam.com. The subject line of the email should state “Copyright Complaint.”
A complaint should include, wherever possible:
the complainant’s name and valid contact details;
a statement explaining that the complainant is the rights holder or is authorized to act on behalf of the rights holder;
a specific description of the infringed work or relevant right;
the name, link, identification number, or other information sufficient to accurately locate the allegedly infringing content;
the reasons the complainant believes the relevant use was not authorized by the rights holder or permitted by law;
necessary evidence of ownership or authorization; and
confirmation that the information provided in the complaint is truthful and accurate.
After receiving a complaint containing sufficient information and reasonable grounds, D2eam will review the relevant content and may take one or more of the following actions, depending on the circumstances:
restrict or stop displaying the relevant content;
suspend sales of the relevant content;
stop making the content available for new downloads;
delete or delist the relevant content;
require the uploader to provide evidence of ownership or authorization;
retain records necessary for the dispute;
restrict the user’s ability to upload, publish, or sell content;
suspend or terminate the relevant account; or
provide necessary assistance to competent authorities where required by law.
Where permitted by law and where doing so will not interfere with an investigation, D2eam may forward necessary details of the complaint to the relevant uploader and inform the uploader of the principal reasons why the content was restricted, deleted, or delisted.
An uploader who believes that content was handled in error may submit an appeal through the same email address and provide evidence of ownership, authorization documents, or other materials demonstrating that the content is lawful.
D2eam may maintain, modify, or withdraw an enforcement measure based on the materials submitted by both parties, applicable law, platform rules, and any decision issued by a court or competent authority.
D2eam may restrict content-publishing privileges or suspend or terminate the accounts of users who repeatedly infringe the rights of others, submit falsified authorization materials, or commit serious infringement.
After content is deleted or delisted, D2eam will stop publicly displaying or selling it and will stop making it available for new downloads. However, deletion or delisting will not automatically remove copies that other users previously downloaded and stored locally on their devices. D2eam may also be unable to remove copies that have been reproduced by third parties or distributed through other services. This Section does not grant any user new rights to use the content and does not affect a rights holder’s right to pursue claims against the relevant user under applicable law.
Complainants and uploaders are responsible for the truthfulness of the information they submit. Knowingly submitting a false, misleading, or malicious complaint, or falsifying evidence of ownership or authorization, may result in rejection of the complaint, restrictions on the relevant account, and liability under applicable law.
8.4 Feedback and Suggestions
If a user voluntarily submits feedback, suggestions, or improvement proposals concerning VivaNova, the user authorizes D2eam to use such feedback and suggestions for researching, improving, developing, and operating the Services without paying additional compensation.
This Section does not transfer ownership of User Content and does not authorize D2eam to use personal information provided through customer-support communications for purposes unrelated to handling the relevant matter.
9. Prohibited Conduct
Users must not use the Services to:
violate applicable law or infringe the lawful rights of others;
engage in fraud, harassment, threats, stalking, hatred, or discrimination;
upload, distribute, or execute malware or harmful code;
access accounts, servers, networks, or data without authorization;
interfere with or disrupt the normal operation of the Services;
exploit vulnerabilities, cheats, or automation tools to obtain an unfair advantage;
falsely report age, identity, payment, or account information;
sell, trade, or transfer accounts or virtual tokens;
circumvent a suspension, ban, or other restriction;
engage in fraudulent refunds or chargebacks;
create or distribute unlawful pornographic content;
exploit, harm, or sexualize minors; or
infringe copyright, trademark, privacy, portrait, publicity, or other rights.
We may investigate conduct suspected of violating these Terms and take appropriate measures based on the nature of the conduct.
10. Intellectual Property
VivaNova and its software, programs, artwork, characters, models, designs, interfaces, animations, text, music, sound effects, stories, databases, trademarks, logos, and other content are owned by D2eam or the relevant licensors and are protected by applicable intellectual property laws.
Except for the limited license expressly granted under these Terms, users do not acquire any intellectual property rights by downloading, purchasing, or using the Services.
“VivaNova,” “D2eam,” and related names and logos must not be used to falsely imply authorization, sponsorship, partnership, or affiliation.
Third-party names, products, trademarks, and content remain the property of their respective rights holders.
11. Third-Party Platforms and Services
If a user obtains VivaNova through the Apple App Store or Google Play, the user must also comply with the relevant platform’s account, payment, refund, and licensing terms.
If VivaNova is obtained through the Apple App Store, Apple’s standard End User License Agreement also applies.
The Services may depend on third-party sign-in, payment, server, or AI services. Such third-party services may be governed by their own terms and privacy policies.
D2eam is responsible for its own Services and for selecting its service providers, but cannot guarantee that third-party services will always remain uninterrupted. Nothing in this Section excludes any liability that D2eam is required to bear under applicable law.
12. Account Restrictions, Suspension and Termination
We may issue a warning or restrict, suspend, or terminate an account where:
the user materially or repeatedly violates these Terms;
fraud, payment abuse, or a security risk is involved;
the account is being used by a person who does not meet the applicable age requirements;
continuing to provide the Services may violate applicable law or platform rules;
action is reasonably necessary to protect other users, D2eam, or third parties; or
a court, regulatory authority, platform, or other competent authority requires us to take action.
Where reasonable and legally permitted, we will explain the reason for the action and provide the user with a way to contact customer support.
Where fraud, malware, security attacks, harm to minors, or other serious harm is involved, we may take immediate action.
13. Account Deletion
Users may request account deletion through the in-game account settings or the following Email:
contact@d2eam.com
Account deletion is permanent and may result in the deletion or removal of the online account, third-party sign-in links, online settings, virtual entitlements, unused Greenback, unused AI Points, and other account-related data.
Unless otherwise required by applicable law or platform rules, voluntarily deleting an account does not create a right to a refund for unused tokens.
Local save data and files already downloaded to the device will not be automatically deleted when an account is deleted. Users who wish to remove such data must clear the local data or uninstall the application themselves.
We may retain certain transaction and compliance records for the necessary period to meet tax, accounting, payment-dispute, security, or other legal obligations.
14. Changes to and Availability of the Services
We may update, modify, suspend, or maintain the Services for reasonable purposes, including technical maintenance, security, game balance, legal compliance, or changes to service providers.
We will use reasonable efforts to maintain the stability of the Services, but do not guarantee that the Services will always be uninterrupted or error-free.
If a change to the Services materially affects content already purchased by a user or the user’s statutory consumer rights, we will provide any notice or remedy required by applicable law.
15. Disclaimers and Limitation of Liability
To the extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis. We do not warrant that the Services will be completely error-free, always uninterrupted, compatible with every device, or that all AI-generated content will be accurate or appropriate.
To the extent permitted by applicable law, D2eam will not be liable for indirect, incidental, special, or consequential losses that were not directly caused by D2eam or could not reasonably have been foreseen when these Terms were entered into.
This Section does not exclude or limit liability arising from D2eam’s fraud, willful misconduct, gross negligence that cannot be limited under applicable law, or personal injury. It also does not affect any mandatory consumer rights or remedies available to users under applicable law.
16. Governing Law and Dispute Resolution
These Terms are governed by the laws of the People’s Republic of China. Solely for the purposes of this Section, this does not include the laws of the Hong Kong Special Administrative Region, the Macao Special Administrative Region, or Taiwan.
If a dispute arises, the user and D2eam should first make a reasonable attempt to resolve it through customer-support channels. If the dispute cannot be resolved through consultation, proceedings may be brought before a court with jurisdiction over D2eam’s place of domicile.
This Section does not deprive users of mandatory consumer protections available under the laws of their habitual residence, nor does it exclude any right granted by applicable law to bring or defend proceedings in another court.
17. Changes to These Terms
We may update these Terms to reflect changes to the Services, changes in law, security requirements, or platform requirements.
When the Terms are updated, we will revise the “Last Updated” date. We will notify users of material changes through an in-game notice, email, or another appropriate method and will obtain renewed consent where required by law.
If a user does not agree to the updated Terms, the user should stop using the affected Services and may delete the account.
18. Miscellaneous
These Terms, the VivaNova Privacy Policy, the rules displayed on applicable purchase pages, and any applicable feature-specific notices collectively constitute the agreement between the user and D2eam concerning the Services.
If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Our failure to immediately enforce any provision does not constitute a waiver of our right to enforce that provision later.
Users may not transfer their accounts or assign their rights under these Terms without D2eam’s consent. D2eam may assign these Terms in connection with a merger, reorganization, or transfer of the relevant business, provided that doing so does not reduce users’ rights under applicable law.
The officially published English version is the governing version. If there is any inconsistency between the English and Chinese versions, the English version will prevail to the extent permitted by applicable law.
19. Contact Us
For questions concerning these Terms, accounts, purchases, or the Services, please contact:
Beijing Second Dream Technology Co., Ltd (北京第二梦科技有限公司)
Contact Email: contact@d2eam.com
Business Address: A139, 1st Floor, Building 106, Lize Zhongyuan, Chaoyang District, Beijing